Customer complains that we don't charge enough!

This just doesn't happen everyday! Recently a good customer who lives in the Florida Keys sent in two leather and fur combo garments for repair and restoration.

One required re-lining. It was done and returned. But, through an oversight we forgot to charge for the re-lining.

To our surprise, the customer called in with compliments and to say thanks for the great job. She also told us that she thought that we didn't charge enough for the work! We checked and sure enough, we discovered our error.

Arrow sure has the greatest customers in the world. And we are extremely grateful. So, we wish this wonderful customer, Peggy K. of Summerland, FL the very best for the New Year. And we also wish a Happy New Year to all our 10,000+ clients throughout the U.S.

Here's a nice holiday letter just received!

"Merry Christmas and Happy Holidays to all -
Now that I have Arrow Fabricare in my life, I can look forward to
holiday parties and weather that is hard on my boots!

Thank you Bob. My Worth jacket looks like new. I am going to recommend to every Worth representative to hand out your web site with all purchases."

Karen E. - Grand Rapids, MI

Arrow played a small role in the 1938 Kentucky Derby

Overlooking Corinth Shopping Center at Somerset and Mission Road in Prairie Village is the final resting place of the Kentucky Derby winner of 1938...Larwin.

This splendid horse was owned and stabled at Woolford Farm on this property which remained until the early 70s. The estate was owned by the son of the founder of Woolf Brothers Clothing company. A condominium complex now occupies the acreage, but Larwin's cemetery space is still preserved there (see photo to the left) as a tiny monument to this sports history icon.

Famous jockey, Eddie Arcaro was the rider on Larwin for this Derby win. And there in lies the connection to Arrow Fabricare Services. Bob Gershon, chairman emeritus of Arrow recalls that Arrow was the dry cleaner for the uniform worn by Arcaro in this Derby win.

Bob's recollection of this event, in which Arrow played a small part, was revived a month or so ago with a story in the Kansas City STAR about Larwin's tranquil resting place. You can read the entire story here.

The photo is courtesy of Roy Inman of the Kansas City STAR.

Arrow Fire Division ends season of Chiefs Tailgate parties with another win!!!

Several score party-goers attended the 5th and final tailgate sponsored by Arrow Fire and Water Restoration Dry Cleaning. The review of those attending was that it was "a win!"....giving Arrow a 5 & 0 season of Arrow's Arrowhead parking lot fun and food. We were very pleased to receive from Hy-Vee grocers, a major Chiefs sponsor, their Chiefs/HyVee Tailgate of the Week award. HyVee put us up on the Jumbotron.

We were all very proud of the home team as it reached an 8 and 4 season yesterday at the stadium, with high hopes for an excellent break-out season under the new Chief's management, staff and players.

Brad Gershon, Arrow marketing, said "this was so much fun this year. I'm sure that we will be doing it next year also. Our many thanks to our customers, suppliers and vendors who joined us this season for the fun and games."

So, now it's in the hands of the Chiefs to continue their new-found and most-appreciated... WINNING WAYS!!!.

Speaking of Holiday Formal Wear Care...(below)...

...we want you to know that after the season is over and your gown has been cleaned at Arrow, you might want to consider its special storage.

First, we don't recommend that you store it for long periods in the plastic bag that Arrow provides for temporary, safe transportation purposes. But we DO recommend that you take some steps to protect your special garment from dust and fading and also from insect/mite damage. Insects are often attracted to wools and silks and also cottons and some synthetic fabrics.

We suggest a small investment in Arrow's "Breathable Garment Bags". These handy and inexpensive bags come in both short lengths for suits and jackets in long lengths for coats and dresses and gowns. The bags are made of a synthetic fabric mesh that allows its contents to "breathe". This quality helps extend longevity of the garment.

"Breathable Garment Bags" can be purchased on-line by clicking here at a modest cost in either short or long sizes. Purchases in quantities of 10 or more is possible at even lower cost.

Formal Gown Care after the Holidays

You don't want to allow an inadvertent spill or tear ruin the happy times this holiday season.

So don't worry. If the "bad" happens...it happens! And later Arrow will make it all better.

Every garment is individually assessed upon receipt to determine the best and safest method of cleaning and finishing. Fragile ornamentation is removed for separate handling.

Every precaution is taken to make sure that your garment is completed per your wishes and with complete safety.

Arrow will also professionally care for your leather/suede/textile handbags when they get a little dirty or scuffed or stained. Just call us at 816-931-2452 for free pickup and delivery at your home or office.

All our best wishes for the season and for 2011

Please help needy children with "Coats for Kids"

Arrow Fabricare has again jumped in to help out for the 4th year on the 8th annual Coats for Kids Campaign - continuing to collect through December 10th. Arrow is working in cooperation with KMBZ Radio, The Sertoma Club, Pride Cleaners and Gail's Harley-Davidson to collect usable coats and winter jackets - and cash.

“There's always a need,” says Neil Larrimore, KMBZ program director, “but this year the tough economy has put a huge crimp in lower-income budgets. When we can offer clean coats and jackets for school-age young people before the blustery onset of winter, it's a feat of heart.” Last year, more than 11,000 coats and jackets were collected, cleaned by Arrow and Pride, and distributed by volunteers from Sertoma and the U.S. Army to the Kansas City, Kansas, Kansas City, Missouri, Hickman Mills and the Independence school districts.

Again this year, Arrow will have a large coat collection box in the lobby at 39th and Troost. Arrow's residential route customers are asked to separate, and clearly mark the bag with their donated coats. The Arrow route representative will gather the donated coats along with the customer's regular order. Check your closet for outgrown and unused coats! All sizes are needed. Thank you for helping make “Coats for Kids” a success again this year!